Professional Services

How This Law Firm’s IT Investment Increased Billable Hours by 15%

Leave a Comment / IT Strategy, Knowledge Management, Legal Tech, Productivity Gains, Professional Services, Technology Strategy /

Professional services firms often struggle to quantify IT ROI. (The Law Society Technology & Innovation Report; Legal Services Board Digital Capabilities Study) Here’s how one law firm made technology a revenue generator rather than a cost centre: ๐—ง๐—ต๐—ฒ ๐—–๐—ต๐—ฎ๐—น๐—น๐—ฒ๐—ป๐—ด๐—ฒ: A mid-sized London law firm with 40 solicitors was struggling with inefficient knowledge management, inconsistent client […]

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Technology Quick Win for Professional Services: Client Communication Portal

Leave a Comment / Business Technology, Client Experience, IT Strategy, Productivity Tools, Professional Services, Technology Strategy /

Professional services firms lose up to 20% of billable time to inefficient client communications and document exchanges (according to PwC’s 2023 Professional Services Trends report). ๐Ÿ’ก Quick Win: Implement a secure client portal leveraging your existing Microsoft 365 or Google Workspace. Implementation approach: – Configure a SharePoint or Google Sites template for each client –

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